Frequently Asked Questions
Below are some of the questions we are commonly asked. If you can’t find what your looking for please contact us. We are always happy to answer any questions you may have.
Bookings
How do I book with Immersive Entertainment?
Simple, either contact us with your event details or complete our online booking form and we will get back to you with a quotation. Along with answering any questions you may have.
Will I receive confirmation of booking?
Absolutely. Once you are happy with the arrangements and have paid the 20% deposit, your booking is secured, and we will provide you with our booking agreement. We appreciate some events may be booked a while in advance and plans may change, if they do get in touch and we can amend accordingly.
How much do you charge?
Prices can vary due to different event requirements, such as time required, number of people, additional services etc. Please contact us for a bespoke price for your event. Or check out the our packages page to see details of our standard packages.
How far in advance should I book?
There is no set answer to this question. We would always recommend booking early to avoid disappointment. Particularly around busy times of the year, such as Christmas. However if we can fit you in, we're always happy to help with last minute requests.
Payment
When do I need to pay?
We require a 20% deposit up front to confirm your booking. The remaining balance is then not due until 7 days prior to your event. However you are more than welcome to make full payment in advance if you want one less thing to worry about.
Which payment methods do you accept?
You can make payment by cash, bank transfer, or online by credit / debit card or PayPal. Full details will be included with your invoice.
Safety & Reliability
Is your equipment PAT tested?
Yes, our equipment we bring to your event will have been PAT (Portable Appliance Tested) by a qualified engineer. This is renewed annually. We can provide you or your venue a copy of our PAT certificate upon request.
Do you have Public Liability Insurance?
Yes, full PLI up to the value of £10 million. Again we can provide proof of this to you or your venue upon request.
Your Event
How long does setup / pack away take?
We usually require a minimum of an hour to setup and pack away. As the amount of equipment we require depends on the requirements of your event these timings can vary. But we shall discuss this with you during the booking process. If you have specific timings you need to stick to let us know, and we will do our best to work within these.
How much space do you require?
As we can tailor our services to match your events, space requirements can vary. Our standard setup requires a space 3m wide, with 2m depth and 2.5m height. If your venue has limited space let us know, as we can usually adjust our setup to suit.
Is there anything else I need to supply?
No. We are fully self contained. We bring everything we need with us. All we ask for is 2 power sockets within 10m of the performance area.
My venue has a sound limiter, will this be a problem?
There is no straightforward answer to this. Depending on the type of limiter installed and the level it is set to we may be able to work within its parameters. You must let us know when booking if your venue has a sound limiter. If you are unsure just ask them and they will tell you. For more information on sound limiters and how they could affect your event please see our dedicated page here.
We have children coming, will it be suitable?
Yes, we will always play clean (radio safe) versions of songs to ensure there is nothing inappropriate.
We have songs we really like, will you play them?
Absolutely. We are more than happy to take requests both before your event and on the night. And we note which genres get your guests up dancing so we can create the perfect playlist.
What is your finish time?
We have no set finish time. We will work with you and your venue during the booking process do agree a suitable finishing time. Just keep in mind we require time at the end of the night to pack our equipment away.
What will you wear to my event?
We will always dress smartly, with a black shirt. If you require us to wear more formal attire, such as a dinner suit we are more than happy to. Just let us know.
Fully Insured
Public Liability insurance. Many Venues will ask for 2 million pounds insurance cover. We offer 10 million as standard
Pat Tested Equipment
All our equipment is Pat Tested. This means all our equipment is safe to use, and many venues will require this
Professional Lighting
We only use high-quality professional lighting systems. This can include led up lighters, lasers, strobes, led backdrops and moving heads.
Extensive Music Library
All music genres right up to the present day. If you want it playing we will probably have it.